The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term. It’ll cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as well as walking you through a typical face-to-face meeting. You’ll learn how to start a meeting, the questions you need to ask your prospect, practical tips for presentations including, staying relaxed, getting across your main messages, handling questions and using presentation aids. We’ll also be analysing how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. We’ll take a look at negotiation. We’ll highlight how you can avoid it, what to say if you’re drawn into it, and how you can use your negotiating skills to land the sale and much more.
Number of modules: 9 Course Duration: 120 Minutes Course Price: £35
Course information
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Author: Dawn Evans
Customer Service
Course information
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done?
How do you ensure it’s consistent across your business?
What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Number of modules: 9
Course Duration: 75 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35
Presentation Skills
Course information
Giving a successful presentation can be one of the hardest parts of many people’s jobs.
Ultimately preparation will be the key to success when it comes to giving a presentation, but how do you make sure you are prepared enough?
What about the structure? The content? How should you use visual aids?
Being a successful presenter also involves understanding your audience, their expectations and needs.
This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.
Number of modules: 6
Course Duration: 55 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35
Time Management
Course information
Good Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce.
For most people however this is easier said than done. We’ve all experienced that feeling of having more work to do than we can possibly complete in the time we have.
This can lead to increased stress… dissatisfaction… and demoralisation…
This course can help, by introducing you to some of the theories and techniques of time management that can really make a difference.
Number of modules: 6
Course Duration: 105 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35
Effective Delegation
Course information
Effective delegation is an essential skill to learn if you want to be an effective manager. After all, the best managers don’t strive to be super-heroes.
Instead, they are exceptional at picking good people to do what they need to have done, and then letting them get on with it.
However delegating effectively can be difficult. It means identifying the right tasks to delegate, overcoming barriers to delegation and taking the time to delegate properly so that everyone knows what they’re expected to do and by when.
When it’s done right the benefits are numerous and improve the working lives of everyone involved from the managers to the staff and it has wide ranging benefits to the organisation as a whole.
This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about, the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to the process of delegation and much more.
Number of modules: 9
Course Duration: 110 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35
Conflict Resolution in the Workplace
Course information
‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’
Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.
Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.
This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
Number of modules: 6
Course Duration: 45 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35
Disciplinary Procedures
Course information
The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary.
This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.
Number of modules: 5
Course Duration: 45 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35
Developing Teamwork
Course information
Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people.
This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together.
It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.
Number of modules: 4
Course Duration: 30 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35
Negotiation Skills
Course information
Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed.
This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.
Number of modules: 4
Course Duration: 45 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35
The Principles of Performance Management
Course information
In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach.
In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams.
Number of modules: 7
Course Duration: 55 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35
Project Management
Course information
The effective management of projects is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful.
There are many tools and approaches to managing projects, from a simple ‘to do’ list, to complex methodologies.
When a project is managed correctly it ensures that there’s a sound business reason for undertaking the project, that it’s clear who’s involved in delivering the project, what the expected outcomes are and how resources and risks will be managed throughout the project.
When it’s done poorly the project can suffer from feature creep, delays, go over budget or not get finished at all.
This course covers some of the common project management methodologies, setting goals, and actually achieving them, identifying the need for a project to be started, using key project management tools and much more.
Number of modules: 6
Course Duration: 90 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35
Leadership Skills
Course information
A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.
Number of modules: 6
Course Duration: 90 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35