This course will provide candidates with a general understanding of basic fire awareness including what should be done in the event of a fire, how to prevent a fire occurring and a basic introduction of the protocol of extinguishing a fire. It is a cost effective way for employers to fulfil their legal obligation to provide their employees with the necessary understanding of fire awareness.
Number of modules: 5 Course Duration: 60 Minutes Course Price: £25
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Category: Online Training
Understanding Your Role in Care
Social care is the provision of social work, personal care, protection or social support
services to children or adults in need, or at risk, or adults with needs arising from illness,
disability, old age or poverty.
Choosing a job in health and social care means you want to make a difference to other
people’s lives by supporting and caring for them, so they can thrive and their quality of life is
enhanced.
To work in a professional manner and provide the best quality of care, you need to know the
duties, responsibilities and boundaries of your job.
This course will define social care and talk about why people choose it as a career and what
its goals and objectives are. It will also cover job descriptions, person centred care,
understanding code of practices and the basics of government legislation. Finally it will touch
on dealing with conflicts at work.
Number of modules: 7
Course Duration: 40 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £25
Safe Handling of Medicines
This Introduction to the Safe Handling of Medicines course will start by explaining the key terminology used when handling medicines. It then goes into detail about the roles of the people involved, some of the different groups of medicines, providing different levels of support to patients, infection control, label interpretation and much more.
Number of modules: 7
Course Duration: 60 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £25
Mental Health Awareness
People often equate the words mental health with mental illness and there are many definitions of what mental health actually is. Mental health issues can happen to anyone despite social background, intelligence, gender or other factors.
This course explains the difference between mental health and mental illness. It covers the symptoms of a number of the most common mental illnesses so you will know what to look out for or what to expect if you are working with someone with one of these conditions. As well as providing some practical advice on how you can work effectively with those affected by these conditions.
Number of modules: 3
Course Duration: 25 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £25
End of Life Care
End of life care should be several things, compassionate, cost effective, holistic and effective. There are usually a number of people involved in the care of people at the end of their life and it can be a difficult process to be part of.
This course will provide you with information about what to expect, how to handle some of the emotions associated with this time, and working with the other professionals involved in end of life care.
Number of modules: 5
Course Duration: 25 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £25
Dementia Awareness
Dementia is used to describe the symptoms that occur when the brain is affected by specific diseases and conditions. Dementia is a chronic progressive problem of cognition – which is failure of the brain’s functions. It affects people at different stages of life, it affects different parts of the brain and it affects it at different speeds.
This course is intended to give you an overview of the common types and symptoms of dementia as well as going into how it can affect the brain in different ways. It also covers strategies to use with clients with dementia and dealing with challenging behaviour. The course is intended for anyone who works with or around people that may be suffering with dementia.
Number of modules: 4
Course Duration: 25 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £25
Sales Skills
Course information
The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term.
It’ll cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as well as walking you through a typical face-to-face meeting.
You’ll learn how to start a meeting, the questions you need to ask your prospect, practical tips for presentations including, staying relaxed, getting across your main messages, handling questions and using presentation aids.
We’ll also be analysing how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions.
We’ll take a look at negotiation. We’ll highlight how you can avoid it, what to say if you’re drawn into it, and how you can use your negotiating skills to land the sale and much more.
Number of modules: 9
Course Duration: 120 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35
Customer Service
Course information
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done?
How do you ensure it’s consistent across your business?
What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Number of modules: 9
Course Duration: 75 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35
Presentation Skills
Course information
Giving a successful presentation can be one of the hardest parts of many people’s jobs.
Ultimately preparation will be the key to success when it comes to giving a presentation, but how do you make sure you are prepared enough?
What about the structure? The content? How should you use visual aids?
Being a successful presenter also involves understanding your audience, their expectations and needs.
This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.
Number of modules: 6
Course Duration: 55 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35
Time Management
Course information
Good Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce.
For most people however this is easier said than done. We’ve all experienced that feeling of having more work to do than we can possibly complete in the time we have.
This can lead to increased stress… dissatisfaction… and demoralisation…
This course can help, by introducing you to some of the theories and techniques of time management that can really make a difference.
Number of modules: 6
Course Duration: 105 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35
Effective Delegation
Course information
Effective delegation is an essential skill to learn if you want to be an effective manager. After all, the best managers don’t strive to be super-heroes.
Instead, they are exceptional at picking good people to do what they need to have done, and then letting them get on with it.
However delegating effectively can be difficult. It means identifying the right tasks to delegate, overcoming barriers to delegation and taking the time to delegate properly so that everyone knows what they’re expected to do and by when.
When it’s done right the benefits are numerous and improve the working lives of everyone involved from the managers to the staff and it has wide ranging benefits to the organisation as a whole.
This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about, the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to the process of delegation and much more.
Number of modules: 9
Course Duration: 110 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35
Conflict Resolution in the Workplace
Course information
‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’
Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.
Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.
This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
Number of modules: 6
Course Duration: 45 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35