Description
Course information
This course aims to equip candidates with the skills necessary when anticipating, dealing and defusing difficult situations.
Want us to bring the training to you?
If we don’t have dates suitable for you at our training centre then we can bring the training to your workplace.
Contact us on 02920 576883 or email admin@ajuda.org.uk
Course Objectives & Learning Outcomes
This course has been designed for anyone who may come across a difficult situation in the workplace or who are dealing with customers on a day to day basis.
At the end of the course students will be able to:
- Definitions in Conflict Management – Terminologies
- Acceptable & Unacceptable Behaviour
- 5 Styles in Conflict Situations
- Dealing with Conflict
- Conflict Intervention
- Sources of Conflict
- Communication – Body Language/Recognising Emotion
- 6 Steps to Conflict Resolution
- Mediation
- Examples – Source, Conflict & Resolution
Key Facts
- Duration: 1 Day
- Individual Price: £90.00+VAT
- Group Price (up to 12): £695+VAT
- Assessment Method: Multiple Choice Exam
Venue
Ajuda Training Academy
15 Mount Stuart Square,
Cardiff Bay
Cardiff,
CF10 5DP
Phone: 029 2057 6883
Email: info@ajuda.org.uk